Building relationships on steel and trust
At Shufflebottom, nothing gives us more satisfaction than forming long-standing relationships with our customers. Repeat business is the best indicator of how we deliver as a company: from the quality of our steel-framed buildings and design, manufacturing and delivery processes, to the performance of all our people, we understand that everything is assessed by our customers and we’re only as good as our last job.
One of our oldest and most-valued customers is Gates Garden Centre on the Rutland/Leicestershire border. Gates, like Shufflebottom, is a family-owned, family-run business now run by Nigel, the son of Fred and Ivy Gates who opened a garden centre within the walls of a large Victorian kitchen garden belonging to Cold Overton Hall, back in 1948. The roots of Shufflebottom’s relationship go back over twenty years to when we had the pleasure of dealing with Nigel’s father, Fred, and today continue to deal with Nigel.
Today Gates is so much more than a garden centre and is often referred to as a “rural department store” – an experience destination of over 12,000 square metres of retail and leisure facilities where there’s everything for a perfect family day out. Of course, as you’d expect, you’ll find all things garden: indoor and outdoor plants, patio furniture and pots and planters. But there’s a whole lot more including a farm shop, a restaurant and numerous retail units.
We’re thrilled that we’ve been an integral part of Gates’ successful expansion over the years and recently we have provided a wide range of kit-form structural steel buildings from an innovatively designed open-front extension to the restaurant, a farm shop, and a retail unit to a new 240ft x 80ft grain store to supply the farm shop earlier this year, and yet another retail unit coming next week!
Relationships are built on trust and we’re proud that we’ve earned that trust and Gates has invested in us down the years. We thank Gates for that endorsement and we also thank our very own Alana Williams, a long-established member of our sales team who has worked closely with Nigel and his father before him, to establish and maintain this bond of trust over the decades. We look forward to continuing our relationship with Gates; and Gates continues with its successful journey over the next decade.
To see more of the wonderful experiences at Gates Garden Centre, please visit www.gatesgardencentre.co.uk
I would have no hesitation in recommending Shufflebottom Limited. They’re a great company with a great product. I received superb service from ordering and design through to delivery. That’s why we’ve been a customer for at least 25 years.
Nigel Gates, Owner, Gates Garden Centre